RideManager
RideManager
A fulfillment management platform for travel businesses and transport service organisers.
Fulfillment Management for Ground Transport
Allocate rides
Coordinate the allocation of rides to fulfillment partners and manage exceptions.
Track in real time
Oversee fulfillment and transform your customer offering by tracking rides in real time.
Reporting & billing
Improve compliance, gather performance data and streamline your billing processes.
With RideInbox you were able to consolidate bookings from multiple sources, such as phone, email, API, not forgetting your own website. Now in RideManager, it’s time to focus on the fulfillment of those orders. Work faster, smarter and wiser with RideManager.
The application manages three important processes:
- Ride allocation,
- Ride monitoring,
- Reporting & billing.
All aspects of fulfillment are improved when everyone in the supply chain is connected through a single platform. With RideManager:
- booking emails don’t go astray,
- allocate rides in just two clicks,
- changes and cancellations are tightly coordinated,
- users get instant notifications and alerts,
- staff can see all rides in real time on a single map, and
- billing processes are greatly simplified.
Scale with RideManager
Live ride tracking - wordwide
See the live status of rides, receive alerts and notifications, take preemptive action and wow your customers.
One dashboard for all rides
By allocating all your orders through RideSuite, RideManager's map and schedule views become your single source of truth.
Reduce order processing time
Eliminate tedious manual processes and free up valuable time for more important work.
Simplify order management
RideManager handles order acceptance, rejection and cancellation processes, providing alerts for urgent issues.
Banish supplier email forever
Email has its place, but not in your supply chain. Move your suppliers onto RideSuite and begin streamlining your order processes.
Eliminate costly errors
Swapping from a manual procedure to an automated process will eliminate many simple errors.
Productivity Unleashed
Validation
Ride details such as prices, addresses, flight details and extras are automatically validated to save you time.
Rules Engine
Map your existing business logic to allocate rides between suppliers, or flag exceptions for review.
Automation
Automate key business processes to reduce costly overheads and boost the bottom line.
Ride Allocation
First and foremost, RideManager is a powerful allocation system for distributing bookings to transport service providers, or the intermediaries in your supply chain.
The platform can be used to allocate rides manually. This is a great way to get started, and useful when you are using RideManager to coordinate complex itineraries. However, in most cases, and to maximise efficiency, we recommend setting RideManager to process orders automatically.
Refine your processes by adding custom logic to fine tune the behaviour of our allocation algorithm, or create exception rules for the rides that you wish to review and process manually.
RideSuite can be deployed locally or internationally. Use RideManager to oversee event transport to and from a conference, or at a global scale to manage an international supplier network.
By standardising your fulfillment processes, you will reduces costs, eliminates errors and simplify your billing processes.
Supplier preselection
RideManager identifies suitable suppliers from your network based on the route and vehicle type within the order.
Rates & extras
RideManager can apply pre-agreed supplier rates automatically. Alternatively, set a custom rate before sending the ride to the selected service provider.
Configure allocation rules
Set default allocation rules and add custom logic that automates ride allocation among your supplier base.
Ride Monitoring
Connected drivers
Service providers on RideSuite use the integrated driver app. Data from the app is shared in real time with each business along the supply chain.
A single global map view
Your staff can watch the performance of every ride they allocate, wherever in the world that may be, all within a single map view.
Notifications & alerts
Configure notification and alert to receive flight delay warnings and late pick-up alerts. Ride status updates and confirmations are recorded and sent as standard.
Reporting & Billing
RideReports (COMING SOON)
Bad feedback about a ride? Was a customer unhappy with the service they received? Get instant answers by reviewing the detailed RideReport for their ride.
Incident resolution (COMING SOON)
Open a complaint with a service provider and resolve issues via instant messages with photo and file attachments. Receive credit notes linked to specific rides.
Verifiable invoices (COMING SOON)
Any ride invoiced by a supplier can be audited. Was the driver late? Did they get lost? Discover if the driver was at fault or simply caught in traffic.
By sector
RideManager for travel businesses
RideSuite is building an unrivalled network of transport service providers in popular destinations worldwide. Leverage this network to enhance your business, or let us help onboard your trusted suppliers. Learn how RideSuite can be deployed to build connected travel solutions. Put RideSuite at the heart of your digital transformation strategy, or deploy RideSuite to add ground transport services to your core offering.
Advanced Features
Passenger App SDK
Integrate our white label passenger app SDK in your passenger app to offer ride tracking and driver chat.
Ride status API
Configure webhooks to update third party systems when the status of a ride changes.
Custom logic
Use AND/OR statements, set allocation percentages, order by priority and send notifications.
Map filters (COMING SOON)
Create and save default filters to view live ride tracking by country, supplier or ride status.
Get started today, integrate tomorrow.
Integration options
RideSuite can be deployed without any software development and will immediately yield workflow efficiencies. Send (or redirect) email to your RideSuite inbox and begin streamlining your order processing and supply chain management functions. Full integration will yield substantial efficiencies for medium and larger businesses. Use vehicle type, place, rate, order and status API endpoints to create deep integrations. Connect to third party networks or your own custom application.
Automation opportunity
How can we help?
In manual allocation mode, RideManager suggests suitable suppliers for each booking, but does not automatically allocate rides. Alternatively, use the rules engine to automatically allocate rides that meet certain criteria. If this is a key feature for your business, please contact a member of our team to discuss this feature in greater detail.
Rides allocated via RideManager appear in the RideInbox account of the recipient. If they agree to perform the job, the ride will be moved to RideHQ. The Unresolved in RideManager tab shows rides that have been rejected or cancelled, and those which have yet been processed by your suppliers.
An alert is created if a ride is rejected or cancelled, or the due date is near.
Our team is on hand to help you get up and running on RideSuite. Please raise a support ticket if you have further questions or book a demonstration to see the software in action.
Talk to an expert
- See a live demo
- Learn how others are using the platform
- Discuss your requirements with our team
Submit a query
- Open a pre-sales ticket with your questions about the platform. Our team will respond within one working day.
Get started today
- 30 day free trial period
- Onboarding assistance
- Live chat in-app support forever
