RideInbox
RideInbox
Import, review and consolidate orders from multiple sales channels.
A versatile order consolidation application
CONSOLIDATION
No two travel businesses work the same way, so RideInbox includes the tools you need to process a wide variety of booking formats - no matter how you receive them. Your orders may arrive by phone or by email, or perhaps you download bookings from an extranet. Have you been asked whether you can accept bookings via an API? RideSuite supports each of these communication methods, allowing you to consolidate all your existing bookings in a single application, and begin working with new partners.
Key Advantages
Reduce order processing time
Eliminate tedious manual processes and free up valuable time for more important tasks.
Open new sales channels
Begin working with new partners who demand the latest booking API connectivity.
Eliminate costly errors
Swapping from a manual procedure to an automated process will eliminate many simple errors.
Accept last minute booking
RideInbox notifications and alerts allow you to step away from your PC, but stay in touch with your businesses.
Ensure order completeness
The checks and controls within RideInbox protect against incomplete orders being passed to drivers.
Set roles and permissions
Define roles and restrict permissions so that junior staff only have access to selected applications such as RideInbox.
AUTOMATION
To simplify and standardise your order management, RideInbox examines each external order and imports the booking details that it was able to interpret. In fact, you'll teach it to recognise more and more booking information, so that in future it will process similar data automatically. Everything is done transparently. Information that couldn't be imported is flagged and available via a split screen to copy across as required.
VALIDATION
Booking details such as flights and addresses are validated against trusted sources to ensure the details are complete and accurate. A booking that successfully clears RideInbox contains all the information a driver might need. RideInbox also supports booking changes and cancellations, automatically updating internal records where possible. The RideSuite platform enables you to keep track of your orders and helps avoid costly administration errors.
Order processing features
Import email bookings
Enable email forwarding on your account and let the RideInbox importation wizard take the strain.
Upload spreadsheets
If you download bookings from third party systems or extranets, use our file importer to bulk import bookings.
Booking API
Increasingly popular and easy to implement, start receiving API bookings from leading travel brands.
Add extras
RideInbox offers a range of preconfigured extras, so that you can record every customer requirement.
Auto-confirm flights
RideInbox comes with flight validation as standard, checking that flight details are complete and accurate.
Address validation
Addresses are geocoded and popular destinations are matched automatically for greater efficiency.
INTEGRATION
Using RideInbox with RideRates
Businesses using our RideRates application to manage prices also benefit from the deep integration with RideInbox. If an order is received without a price, RideInbox will look up the applicable rate for the selected vehicle type and chosen route. Where a price has been provided, RideInbox compares the offered rate with the rate on file and alerts the user if there is a discrepancy. This advanced booking analysis is just one of the ways RideInbox helps administrative staff spot and resolve discrepancies when an order is first received.
Best in class booking consolidation
Sophisticated data management. Create driver-ready orders from any booking source.
RideInbox extracts booking data from e-commerce sales, booking emails, spreadsheets, APIs and more. The application deals with incomplete addresses, foreign language files, different currencies, accents and more.
All extracted orders are passed through pre-processing checks to standardise dates, times, place names, addresses and booking meta data. Processed bookings are as ready as they could ever be for automatic importation.
Bookings can be imported automatically using our powerful Booking API. But we know many of your partners just aren’t in a position to make that investment in software.
Nevermind, RideSuite learns to interpret regular booking data received via emails and spreadsheets. With RideInbox, 80% of the effort is eliminated without any custom software development. This means many common mistakes are all but eliminated. Any data that can’t be imported are presented beside the booking record, ready to copy and paste in just a few clicks.
After booking details have been entered, we run final validation checks to ensure the data is complete and accurate. Addresses are geocoded, while rates, extras and flight details are all checked and confirmed. Every booking that clears RideInbox is driver-ready!
Boost your productivity
Processing bookings manually is a time-consuming, tedious task. Worse, with the need for as many as three administrators for every ten drivers, you may find there is little to show at the end of the month despite all that effort. RideInbox provides an out-of-the-box solution that will slash your booking administration time, help eliminate costly errors and streamline your order management processes.
Other Platform Features
Email inbox
Manage all your business email from within RideSuite, including new orders, changes and cancellations. Link emails to bookings for easy reference.
Email parsing
RideSuite has developed custom scripts to automatically import booking data from leading travel businesses. We continue to add new scripts each month.
Geocoding anything
The platform understands geopolitical data such as municipalities, districts and POI, and processes orders intelligently.
Automation
Use RideInbox to streamline your transport service business and begin importing, validating and accepting orders automatically.
Driver chat
Keep your team in contact with drivers with our advanced many-to-one chat platform. Tag messages to rides and include photos.
Notes, tasks & reminders
RideSuite provides a full range of built-in productivity tools. Staff have all they need at their fingertips within one easy-to-use platform.
Multi-currency support
Whether you already work in multiple currencies, or are considering offering prices in a foreign currency, RideInbox is multicurrency ready and supports most requirements.
Multi-language
Multi-language support is a core feature in RideSuite. RideInbox can be configured to interpret orders in more than 40 different languages.
How can we help?
Although you can send and receive emails, RideInbox exists to help you collate bookings into one manageable order stream by parsing emails, reading XML file attachments, processing csv/xls file uploads and by providing a robust API.
Once you have a RideSuite account, you’ll be able to forward email from your regular email account to RideInbox. We recommend setting an email forwarding rule in your current business email account. The RideInbox email importer recognises popular booking formats and prepares them for order processing. Our technical team regularly adds new import templates, further extending the range of booking emails that are processed and imported automatically.
Once a booking has been imported, the details are validated and the Accept or Reject response is sent by email or via the API. Unresolved orders are managed within RideInbox, whilst validated orders are passed to other RideSuite applications, ready for assignment to a driver or allocation to a partner service provider.
Absolutely! You can manually add new bookings from anywhere in RideSuite by clicking the ‘Add order’ button in the top menu bar. Once created, these new bookings can be found in RideHQ together with bookings received and processed in RideInbox.
Our team is on hand to help you get up and running on RideSuite. Please raise a support ticket if you have further questions or book a demonstration to see the software in action.
Talk to an expert
- See a live demo
- Learn how others are using the platform
- Discuss your requirements with our team
Submit a query
- Open a pre-sales ticket with your questions about the platform. Our team will respond within one working day.
Get started today
- 30 day free trial period
- Onboarding assistance
- Live chat in-app support forever
