User Content and Conduct Policy

Effective as of 23 April 2022

RideSuite SLU (“RideSuite,” “we“, “us”, “our”) provides a platform that allows our Subscribers and their End Users to freely communicate and share content. The vast majority of the time this communication is productive and benefits the parties involved. However, there are times when a Subscriber or End User takes advantage of the open nature of our Services and uses our Services to engage in or support objectionable or harmful conduct. We developed this RideSuite User Content and Conduct Policy (“Policy”) to make it clear that such activity is prohibited.

The Policy is incorporated into the RideSuite Master Subscription Agreement (hereinafter “MSA”) and outlines prohibited conduct and content on the Services. The Policy applies to all Subscribers, Agents and End Users who use the Services. Notwithstanding the terms of the MSA, RideSuite may, in its sole discretion, suspend or terminate an account immediately due to a violation of this Policy. Any person may report a violation of this Policy by reporting the violation to [email protected].

We encourage all persons to report suspected violations of the Policy. There may be instances where we are limited in how we can respond to reported violations, but we want to know about this activity. RideSuite may modify these policies at any time. Capitalised terms used in this Policy but not defined herein have the meaning given to them in the RideSuite MSA.

Spam or Unwanted Contact

The Services may not be used to send or host spam, including the sending of unwanted or unauthorised commercial content, unwanted or mass solicitation, or other forms of duplicative or unsolicited messages. If an Account is found to be sending or hosting spam, RideSuite may investigate and contact the Subscriber to stop sending the messages if it believes Subscriber is doing so unintentionally, or RideSuite may suspend and/or terminate the Subscriber’s Account immediately at our sole discretion and block IP addresses or email addresses it believes to be the source of the spam.

Illegal and Fraudulent Activities

The Services may not be used to engage in dangerous, illegal, or fraudulent activities or to directly or indirectly promote such activities. This prohibition includes promoting or supporting pyramid schemes or similar activities and using the Services to record or monitor a phone call or other communication without securing consent from the participants to the phone call or other communication as required under applicable law (including, as applicable, California’s Invasion of Privacy Act and similar laws in other jurisdictions). If RideSuite suspects a Subscriber is using the Services to conduct or to support fraudulent or illegal activities, including but not limited to, the violation of any person’s privacy rights, infringing the intellectual property rights of others, publishing or posting other people’s private and confidential information without their express permission, or unauthorised collecting or gathering other people’s personal information, it may suspend or terminate the Subscriber’s Account. If any person suspects that an Account is engaging in illegal or fraudulent activity, please report it to RideSuite in accordance with the process described above. Please note that RideSuite is limited in its ability to review fraudulent activity that may occur outside of the Services or to assess the legality of certain activities and may require that persons work with law enforcement to validate the fraudulent nature or the illegality of the activity before we are able to take action related to a reported Account.

Malicious Products and Activities

The Services may not be used to transmit viruses, malware, or other harmful code. This includes sending content or automated traffic, generated by bots or otherwise, that harms networks, services or other infrastructure of RideSuite or any third party. This includes but is not limited to: using or launching any automated system that accesses a Service (i.e., bot) in a manner that sends more request messages to a Service server in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; launching or facilitating, whether intentionally or unintentionally, a level of traffic on any of the Services or engage in any other conduct that materially and adversely impacts the security, availability, or stability of the Services.

Hateful Activities

The Services may not be used to transmit or host hate speech, advocate violence or terrorism, distribute graphically violent or obscene content, or to support hateful, racist, libelous, or discriminatory activities. Further, use of the Services by organisations that promote or normalise hate against individuals, hateful speech, violence, terrorism or whose primary purpose is inciting hatred or violence, is prohibited. To effectively comply with this policy, organisations whose primary purpose is to host, promote or otherwise contain user-generated content (“UGC”) must implement reasonably effective moderation policies and remedial procedures related to UGC that promote or normalise violence or hateful activities.

Subdomain Squatting and Account Hijacking

The creation of Accounts using subdomains that include names and trade names of other businesses, organisations or individuals is prohibited. If RideSuite determines that a Subscriber is engaging in this activity it may suspend or terminate the Subscriber’s Account. Accessing another Account without the permission of the Subscriber that owns the Account or use the Services for phishing schemes is prohibited.

Child Exploitation and Human Trafficking

The upload or sharing of content that exploits or abuses children is prohibited. This includes all child sexual abuse imagery (even cartoon images) and all content that presents children in a sexual manner. We will remove such content from the Service and take appropriate action, which includes terminating a Subscriber’s Account and reporting it to law enforcement. If any person finds any content that such person believes to exploit children in this manner, report the content as described above. Further, do not upload or share content that promotes, enables or discusses human trafficking. If we find evidence that a Subscriber is engaging in such activity, we will alert the authorities and terminate the Subscriber’s Account.

Sexually Explicit Content

The Services may not be used to distribute content that contains nudity, graphic sex acts, or sexually explicit material.

Harassment and Bullying

The Services may not be used to engage in abusive, harassing, or bullying behaviour, including when contacting RideSuite for customer support. This prohibition also includes a prohibition on illegal dissemination of private information or media using the Services.

Deceptive Behaviour

The Services may not be used to deceive individuals or impersonate other individuals or organisations. This prohibition includes but is not limited to falsely implying any sponsorship or association with RideSuite, creating a false or forged identity, email address, header, or phone number or otherwise attempting to mislead others as to the identity of the originator of a communication.